How Can We Help You?

All data across FC Genius, FC Citadel, FC Galaxy and FC Ambassador is encrypted in transit and at rest. See our Privacy Policy for full details on how we collect, use, and protect your data.

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM GMT. Outside these hours, you can still email us or submit a ticket and we'll respond as soon as we're back online.

Standard tickets are resolved within 1–2 business days. More complex technical issues or integration queries may take a little longer, we'll keep you updated by email throughout.

Yes. Every club that joins the GSP ecosystem gets guided onboarding and admin training for whichever products they use, from setting up FC Citadel club profiles to configuring FC Genius training plans.

Billing changes and plan upgrades can be requested via the ticket form below (category "Billing & Payments") or by emailing contact@globalsportprofessionals.co.uk. Changes take effect on your next billing cycle unless otherwise agreed.

Players earn reward points through FC Genius training activity, which can then be redeemed in FC Galaxy. If a reward or point balance looks incorrect, submit a ticket under "Product Information" with your account details and we'll investigate promptly.

Both. FC Ambassador can redesign and modernise an existing club website or build a brand new one, alongside branding and digital marketing support. Get in touch and tell us where your club is starting from.

Guides for the FC Genius app, FC Citadel portal, and our other products are shared with your club during onboarding. If you haven't received them yet, or need a specific guide, raise a ticket and our team will send it over.